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DUNPHAIL DISTILLERY LTD TERMS & CONDITIONS

 

LAST UPDATED 29 NOVEMBER 2021

This page tells you the terms and conditions on which we supply any of the products and services listed on our website www.dunphaildistillery.com to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products or services, you agree to be bound by these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

ABOUT US

www.dunphaildistillery.com is a site operated on behalf of Dunphail Distillery Ltd. We are registered in Scotland under company number SC712327 and our registered office address is Wester Greens, Dunphail, Forres, Moray, Scotland IV36 2QR.

AGE RESTRICTION

You must be of legal drinking age in your country of residence to use this site. Persons under such legal purchasing age or who reside in a jurisdiction where the sale, consumption and/or advertising of alcohol is not permitted, should not use the site in any way.

BY JOINING TO OUR MEMBERSHIP OR PURCHASING FROM OUR WEBSITE YOU CONFIRM TO BE OF LEGAL DRINKING AGE IN YOUR COUNTRY. IT IS ILLEGAL TO SELL ALCOHOL TO ANYONE UNDER THE LEGAL DRINKING AGE OF YOUR COUNTRY AND IT IS AN OFFENCE TO ATTEMPT TO BUY ALCOHOL IF YOU ARE UNDER THE LEGAL DRINKING AGE OF YOUR COUNTRY.

GENERAL CONDITIONS

We reserve the right to refuse services or to sell our product to anyone for any reason at any time, although we will try to tell you reason without the delay. 

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly. 

A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the order (Order confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. 

You agree not to reproduce, duplicate and copy of any content on this site, without express written permission from Dunphail Distillery Ltd.

It is a crime to use a false name or a known invalid credit card to make orders. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through this website. These products or services may have limited quantities.

We have made every effort to display as accurately as possible the colours and images of our products that appear in the online shop. However, we cannot guarantee that your computer monitor's display of any colour will be 100% accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person or geographic region. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. We reserve the right to discontinue any products and/or services at any time.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

BALLOT ENTRY

For ballot products consumers will only be eligible to buy a maximum number of bottles per person, per order or per household. Dunphail Distillery reserve the right to cancel orders if subsequent verification identifies that a consumer has bought more than the maximum number of bottles available for purchase by one person. 

In submitting an entry to a Ballot, Entrants confirm that if they are successfully selected by Dunphail Distillery, they are able and willing to complete the purchase of the Product.

  

The total fee payable shall include a postage fee based on the Entrant’s country of delivery. The fees charged directly by Dunphail distillery may not include taxes or duties that could be charged on arrival in your country of delivery. You are personally liable for the payment of any additional charges applicable in your country. 

Ballots are considered stand-alone purchases and no further products from Dunphail online shop can be added to the order that includes the Product from the Ballot.   

We will be unable to process any ballots of entrants who get in touch on behalf of the account owners. Only the account holder themselves can make the purchase via their account. 

DISCOUNT CODE PROMOTION

Discount codes cannot be used on Sales items.

Discount codes offering discount or free delivery cannot be used in conjunction with one another.

Discount codes are invalid for purchasing casks. 

CASK PURCHASE

To view our full cask purchase terms and condition please visit here.

RIGHT TO CANCEL

You may cancel a Contract at any time within fourteen working days of the day you receive the Products.  In this case, you will receive a full refund of the price paid for the Products in accordance with the refunds policy set out below. The cancellation period will expire after 14 days.

If your order has already been despatched at the time of cancellation, you will not be entitled to a refund of the delivery cost. To cancel a Contract, you must inform us in writing.  You must also return the Product(s) to Dunphail Distillery immediately, in the same condition and packaging in which you received, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession.  If you fail to comply with this obligation, Dunphail Distillery may have a right of action against you for compensation.

 

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Dunphail Distillery Ltd. does not guarantee that all the information accessible via this site is accurate, complete or current.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

 

MODIFICATIONS TO THE SERVICE AND PRICES

Price and availability information is subject to change without notice.

We reserve the right at any time to modify or discontinue the product or service (or any part or content thereof) at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.

 

INTERNATIONAL CUSTOMERS

The imports of goods from the United Kingdom may be subject to local taxes and tariffs.

Dunphail Distillery Ltd. is not responsible for customs clearance. If you are buying internationally, you are advised to contact your local customs authorities for further details of costs and procedures.  

By placing your order, you agree to be responsible for the customs clearance for the goods purchased. If you refuse to pay the customs charges the parcel will be returned to us and you may be liable to pay additional shipping charges to cover this additional fee. Please allow 21 days for any refunds.

As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported.  

Please be aware that goods may be inspected on arrival at ports for customs purposes and that we cannot guarantee that the packaging of your goods will be free of signs of tampering.  

ACCURACY OF BILLING AND ACCOUNT INFORMATION

By using this website, you agree to provide current, complete and accurate purchase and account information for all purchases made on our online shop. You agree to promptly update your account and other information, including your email address, phone number and address, so that we can contact you or ship product as needed.

 

PERSONAL INFORMATION

For the submission of personal information through our website shop please view our Privacy Policy.

 

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the product/service is inaccurate at any time (including after you have submitted your order).

 

 

DISTILLERY TOURS

Children under the age of 18 are not permitted to attend distillery tours. If you need to cancel a tour booking, please do so with at least 48 hours’ notice in order to receive a full refund or to change your book to a different date. We reserve the right to refuse, cancel or change the date of any tours you placed with us.

CHANGES TO TERMS OF CONDITION

You can review the most current version of the Terms of Condition at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Condition. It is your responsibility to check our website periodically for changes.